Refund Policy

Last updated: October 7, 2026

Try before you pay

Every account starts with one free piece of research, so you can see real results from the app before spending anything.

First subscription payment

If the app isn't right for you, ask within 7 days of your first payment and we'll refund it in full. This is the same for a monthly plan and for the first payment of a yearly plan. Email luc@mudcreeksoftware.com from the address on your account, or contact Paddle (the seller named on your receipt) directly.

Renewals and cancelling

You can cancel any time from inside the app ("Manage or change plan"); your plan then runs to the end of the period you've paid for — the month, or the year on a yearly plan — and doesn't renew. Renewal payments aren't normally refunded, but if something went wrong — a double charge, a renewal right after you cancelled, a fault that stopped you using the app — tell us and we'll put it right.

Credit bundles

One-off credit bundles — 20, 55 or 150 credits — are not refundable. Credits are usable the moment they arrive and never expire, so unlike a subscription there is nothing to give back once they are in your account. Please buy a bundle only if you are sure you want it — and if you are still deciding, the free piece of research every new account gets is there so you can try the program first. If a bundle was bought by mistake, or charged twice, email us anyway and we will sort it out.

How refunds are paid

Payments are processed by Paddle, our Merchant of Record, so refunds are issued by Paddle back to your original payment method, usually within a few business days.